- Enrol in a high-demand course that’s 100% online & self-paced for Australian, New Zealand citizens and permanent visa holders
Course Overview
As a Community Services Case Manager or Case Worker, you’ll play a vital role in assessing the needs and concerns of individuals and groups and coordinating help and support for them to thrive.
The CHC52021 Diploma of Community Services (Case Management) is a specialised field within Community Services designed to prepare you for leadership roles in coordinating complex cases involving multiple clients who require immediate support.
Throughout the course, industry expert trainers will equip you to enhance your communication skills to advocate effectively for clients, respond to crises, apply counselling techniques, respond appropriately to domestic and family violence, work with culturally diverse groups, implement case management and community development strategies, and understand the impact of sociological factors on clients.
With a projected job growth of 25.2% over the next five years, now is the perfect time to pursue a career in this dynamic and rewarding field.
Job Outcomes
Potential career outcomes could include:
- Community Services Case Manager or Case Worker
- Case Coordinator (Community Services)
- Case Management Supervisor
- Community Care Manager
- Community Program Coordinator
- Child Welfare Officer
- Early Intervention Worker
- Residential Carer (Child Protection)
- Housing Manager
- Family Services Coordinator
What You'll Learn
The CHC52021 Diploma of Community Services (Case Management) will give you specialist knowledge and competencies in several key areas related to the Allied Health industry. In this course, you will learn how to:
- Coordinate complex case requirements and develop and implement service programs
- Undertake case management in a child protection framework and recognise and respond appropriately to domestic and family violence
- Apply specialist interpersonal and counselling interview skills in your work as a Case Manager
- Manage legal and ethical compliance
Curious about all the units in this course? Get a free course guide today which includes that and much more!
Recognition
Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration and Study Load
- 12 months full-time
Delivery
- Online delivery with access to Academic Assistance Team (AAT) and Student Support team
- Practical assessments and simulated practicals conducted via video conferencing
Entry Requirements
Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework), that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. TrainSmart Australia must also reasonably believe that the student displays that competence.
If you are unable to provide either of these, you will need to complete a free Online Reading, Writing and Numeracy test to gain entry into our course.
Please note, we are unable to enrol international students at this time.
Course Features
- LearnSmart – To study this course, you will have access to our online learning management system, LearnSmart, to access all your course material and assessments.
- Simulated Practical – Simulated Practicals provide our students with a safe environment to demonstrate practical counselling skills within a simulated environment. Complete your practical assessments when you’re ready through our online booking service.
- Dedicated Trainer Support – By enrolling into this course, you will have your own dedicated trainer to support you throughout the course duration.
- University Pathways – TrainSmart Australia has a number of standing agreements in place with universities across Australia that guarantee student entry and credit transfers into a bachelor’s degree and further studies.
Work Placement
- This course requires 200 hours of practical work experience
- Our Work Placement Coordinator Team is available to support you in securing placement opportunities
Recognition of Prior Learning
- Students are eligible to apply for RPL, which will be conducted with a trainer through a series of interviews and document collation
Assessment
- Knowledge-based assessments
- Case studies
- Practical assessments (role-plays, presentations)
About TrainSmart Australia
TrainSmart Australia has been a leading education provider and delivering nationally accredited courses since 2005. Our modern approach to learning can be tailored to suit you, and our strong industry connections give you everything you need to build a successful career.
Whether you’re looking to enhance your skills or embark on a new career path, our courses equip you with practical and professional expertise. Through our dedicated trainer support, we ensure you become a subject matter expert, ready to confidently enter the workforce.
SMR Learning Services Pty Ltd t/a TrainSmart Australia, New Horizons Learning Centre (Perth) (RTO #51771) RTO code: 51771
