- No Set-up Fee & Flexible Payment Plans Available
- Government Funding is NOT available for this course
- Only Australian Citizens and Residents can apply for this course. We are not CRICOS registered and CANNOT accept International Student Visa Holders (Subclass 500)
Course Overview
Want to have a rewarding career in community services that focuses on case management? The CHC52021 – Diploma of Community Services (Case Management) will give you the opportunity to gain specialised skills in coordinating complex cases within the community services industry.
This qualification can prepare you for the role of case manager; a career that focuses on helping clients solve complex problems when it comes to their everyday life. This means you may work with clients with co-existing mental health and drugs and alcohol issues. Not only will you learn the theoretical concepts of case management but you’ll also get the opportunity to do work placement to put the skills you’ve learnt to practice.
Job Outcomes
Potential career outcomes could include:
- Community Services Case Manager
- Centre Manager
What You'll Learn
This qualification comprises units that will teach you the skills and knowledge needed to pursue roles in case management. From developing and implementing service programs to the implementation of community development strategies, the units assigned will help you gain insights to the community services industry and develop useful transferable skills.
From this course, you’ll learn to:
- Reflect on and improve own professional practice
- Implement trauma informed care
- Facilitation of workplace debriefing and support processes
- Identify and respond to children and young people at risk
Other personal skills you may learn along the way include:
- The ability to work autonomously
- Cultural sensitivity
- Conflict resolution
- Complex problem-solving
Recognition
Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
Duration and Study Load
- 18-24 months
- A minimum of 200 hours of work placement
Entry Requirements
- Upskilled always want to ensure that our students are enrolled in the right course for them. Enquire now to get more details.
Course Features
By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
- Access to Upskilled’s customised learning platform, MyUpskilled
- Student Support Team
- Core and specialist trainers
- Online tutorials
Video content access to:
- ClickView
- LinkedIn Learning
Show Off Your Achievements with Upskilled Digital Credentials!
Students who successfully complete their qualification receive a digital badge from Upskilled to display on LinkedIn and other social media platforms, your resume and more. Our sharable badges are portable, verifiable credentials that validate your knowledge, skills and experience in the area of your studies.
Since you worked hard to earn it – why not show everyone your accomplishments?
Role-Playing and Interactive Learning Activities
This course comes with Interactive Learning Activities. Upskilled understands the importance of practical experience, so to complement the theory components of your course, our specialist trainers may run ad-hoc Interactive Learning Activities.
You’ll have the opportunity to collaborate with other students – sharing questions, thoughts and ideas, as well as participating together in interactive learning activities.
While the Interactive Learning Activities are not mandatory, your participation is encouraged. You can receive some additional benefits and support, which may include:
- Have a study buddy where you can bounce off ideas and help each other with assessments.
- Online Classrooms where our specialist trainers can go over learning content that’s part of your course.
- Activities that relate to your assessments, can help boost your knowledge and skills.
- Additionally, role-playing is included in some of the learning areas of this course. It will also make up some of the practical elements of your assessments, including the assessments in your work placement.
Work Placement
If you are currently working in the Community Services industry, you are required to complete:
- At least 100 hours of work placement for CHCDEV005 – Analyse impacts of sociological factors on people in community work and services,
- And at least 100 hours of work placement for CHCCSM013 – Facilitate and review case management.
- The hours must total at least 200 hours.
If you are not currently working in the Community Services industry you are required to undertake an additional twenty (20) hours in addition to the 200 hours, to provide the opportunity to practice the skills that are required.
To learn about the requirements for this part of the course, get in touch with us and one of our education consultant will help you with the relevant details.
Recognition of Prior Learning
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. After enrolment, you’ll need to contact Student Support so they can arrange a dedicated trainer to assess your eligibility for either RPL or CT.
Assessment
This course will have you undertake summative and formative assessments, write reports and/or create a portfolio, and participate in role-playing scenarios.
You’ll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.
Materials
To ensure that you’re able to seamlessly access our online learning platform and video content, you’ll need access to a modern computer with high-speed internet. You’ll also need to possess basic computing skills, and may be required to complete a Language Literacy and Numeracy skills assessment before enrolment can be confirmed.
Pathways
If you successfully complete the CHC52021 – Diploma of Community Services (Case Management), you may be able to pursue the following related qualifications:
- CHC62015 – Advanced Diploma of Community Sector Management
- CHC51015 – Diploma of Counselling
This course might include a pathway to university, which are subject to change. Please speak to one of our Education Consultants for more information.
Subjects
About Upskilled
Upskilled is Australia’s pre-eminent provider of qualifications at certificate and diploma level. We specialise in the online delivery of nationally accredited courses in key industries, ensuring that every learning experience is an investment in career opportunity. Upskilled is proud to be synonymous with outcomes that skill the economy, support the community, and reward our graduates on both a personal and professional level.
At the heart of Upskilled is a commitment to exploring the training opportunities made possible by the digital age. As the internet revolutionises the educational playing field, the rules of student engagement must evolve just as quickly.
Upskilled understands that instant access does not equate to instant knowledge. We understand that a new kind of student requires a new style of learning.
At its heart, learning is an interaction. For that reason, the tools that deliver effective skills learning must be interactive too. By understanding how people systemise information effectively, Upskilled has been able to develop online programs that make study natural, rewarding, and fun.
Upskilled Pty Ltd is a Registered Training Organisation (RTO 40374)
